Return & Exchange Policy
We at www.moviereplicacostumes.com
try to do our best to satisfy our customers’ fashion needs. And when it comes
to quality we do not compromise at all, because we are the best replica movie
and television costume seller. Our company tries to serve its customers in the
best possible way. But once the product has been delivered at your door and
unfortunately, you find a fault with the size or color, you hold the right to
exchange or return the particular product to our company under the following
terms and conditions.
*Conditions for Returnable articles:
1. Do not lose or tear off the original packing of the product that is to be returned.
2. The product must be as new and fresh as it was delivered to you at your door.
3. We give a 30 days money back or exchange guarantee.
*Conditions for Non-Returnable articles:
1. There will be no return or exchange on special orders, because the product has been especially made/designed for you and will not be returned. However, alterations can be made to the product according to your desire or need at very favorable charges varying from $15 to $50 as per depending on the required alteration.
2. Strict attention is paid to our customer’s desired color and size. Size charts are available on our website for measuring the accurate size, but if you still have any queries about the size, you can contact us at ……
3. Used or worn out (tags removed) product shall not be returned.
*Procedure to Return the Product:
1. Send us an email at ….. to get an approval for return/exchange.
2. Provide all the necessary details that you used to order the product earlier i.e. your name, order number, email address, etc. Our sales representative will get back to you within 48 hours.
3. Once you get your approval for return/exchange, you will be provided with our warehouse address where you will be asked to send back the order.
4 For any further queries or information, kindly contact us at …..
*Refund & Processing:
1. It will take us 7 to 10 working days to refund the processing.
2. Refund can be made possible only through PayPal.
3. Shipping charges are not refundable in any case.